England Athletics
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Knowledge base
General
FAQ
0
myAthletics portal
Your myAthletics portal account
5
How do I sign in if I've forgotten my URN?
What do I do if I've forgotten my password?
Why haven't I received my password reset email?
How do I register to access the myAthletics portal?
How do I change my password?
Managing your club through the myAthletics portal
6
How do I access the club management area of the myAthletics portal?
Why am I not seeing all of the menu options for my club in the portal?
How do I add a secondary venur to my club's details?
Why doesn't my membership summary information look right?
How many club volunteers can have access to the club management area of the myAthletics portal?
View all 6
Managing your club members
14
How do I add a new member to my club?
How do I manually enter a club member's address?
How do I search for a club member within my club?
How do I update a member's roles?
How do I update a member's information?
View all 14
Club Membership Types
8
How do I set up membership types for my club?
How do I delete membership types no longer in use by my club?
How do I edit membership types for my club?
How do I change the membership type assigned to my club members?
Why am I not seeing the correct membership types in the drop-down list options when adding/editing a member?
View all 8
Communicating with club members
6
How do I send emails to my club members?
Can I send emails with attachments to my club members?
Can I personalise emails to my club members?
Why are my club members not receiving the club emails?
Can I choose which email address I email my club members from?
View all 6
Payments and Orders
13
How do I pay the England Athletics club affiliation fee?
How do I pay the England Athletics registration fees for my members?
How do I set up my club to accept online membership payments?
How do I collect online membership payments from my members?
How do I pay an order online?
View all 13
Member Groups
6
How do I create a group?
How do I manage my groups?
How do I remove group members?
How do I email groups of members?
How do I export a list of group members?
View all 6
My Profile
6
How do I edit my member profile information?
How do I change my member profile image?
How do I check my DBS status?
How do I change my first claim club?
How do I apply for an 'other discipline' club?
View all 6
Club Welfare
4
How do I check the licence status and/or qualifications of our club coaches?
Who can I contact with regards to welfare or DBS queries?
How do I check the licence status and/or qualifications of club officials?
How do I track which of our club members have signed up to the UKA & HCAF Codes of Conduct?
Club Standards
14
What are club Standards?
Why are club standards a requirement and what does it mean for our clubs?
Why do we have to complete the club standards checklist before we affiliate?
Our club doesn't have all the standards in place, does that mean we can't affiliate?
How does our club complete the club standards checklist?
View all 14
Athletics Hub
Booking a course on Athletics Hub
4
How do I book a course using a coupon code?
How do I book a course using a voucher code?
Why is my voucher code not working?
How do I book a course for one of my club members?
Refunds & Transfers
2
How do I request a refund for a course booked through Athletics Hub?
How do I transfer my booking to another date?
DBS
1
I already have a DBS, do I need to complete another one to get my licence?
My Athletics Hub account
2
How do I reset my password on Athletics Hub?
How do I log in to Athletics Hub?
CIRF
CIRF Queries
3
Tier 2 Safeguarding Webinars
CiRF - Change of course (before course has started)
CIRF - Change of course (if already started)
LIRF
General LiRF Queries
8
Where can I find more information on what the LiRF course involves?
Where can I find my LiRF online learning modules?
Do I need to complete the online learning modules before my virtual classroom session?
Where can I find my Safeguarding and First Aid modules?
How do I apply for a UK Athletics DBS?
View all 8
Remote Practical Activity Queries
6
What do I need to do for the remote practical activity?
Do I need to complete the remote practical activity before my virtual classroom session?
Where can I find a UKA qualified leader/coach to supervise my practical session?
Do I need to complete consent forms if I have no U18s taking part in my session?
Where do I upload my LiRF remote practical activity videos?
View all 6
DREAMS Platform Queries
4
When will I receive my DREAMS login details?
How do I upload my LiRF remote practical activity to DREAMS?
How do I view my feedback on DREAMS?
How do I view my Action Plan on DREAMS?
Licence Queries
3
Can I begin leading before my licence arrives?
I need proof of my qualification before my licence arrives
How do I renew my LiRF licence?
OFFICIALS
Course Information
4
Course Requests
Health & Safety and Safeguarding
Level 1 Licence requirements
Interesting in becoming an official
SIGHT LOSS AWARENESS
Courses
3
Course Requests
Course Content & Requirements
DBS - club verification
ELIGIBILITY
ELIGIBILITY
3
HIGHER COMPETITION ATHLETES
FOREIGN ATHLETES
SECOND CLAIM MEMBERS
Teacher Education
Course Requests
2
Teaching secondary schools request
Teaching primary schools request
RPL
Revoked Licences
4
Revoked LiRF
RPL
Revoked incorrectly
AC/CiRF Revoked
Moodle
Incorrect name
1
Incorrect Name
Not enrolled on modules
1
Not enrolled on modules
Licencing
When will I get my licence?
1
Batch 227
Renew Licence
1
UKA Enquiry
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