Your club emails are sent from the portal by our trusted email service provider and our delivery rates are constantly monitored to ensure that we are getting the best service. You can check whether an email has delivered to your members by following these steps:
- Click on ‘CLUB EMAILS’ on the left-hand menu within the portal
- Find the email you want to check delivered in the list
- Click ‘Details’ next to the email
- On the email details screen scroll down to the bottom of the page and you will be able to see a list of recipients and whether the email is marked as delivered and/or opened
If a club member has contacted you to say that they have not received your email you can check whether it was delivered by following the steps above and then ask your member to try the following:
- Ask them to check their spam or junk folder
- Ask them to ensure that they have your email address or the email address that you are using to send club emails from added to their ‘Safe sender list’ in their email account
- Ask them to add noreply@englandathletics.org to their ‘Safe sender list’ in their email account
- Check that their email address is listed correctly in the myAthletics portal and that it is the correct email account for your member
If you are still experiencing issues with emails not delivering to your members please Contact the England Athletics Membership Engagement team