Common queries
If you cannot view session information on the Run Leader app, please could you try the following? Make sure that you have installed the latest version of ...
Tue, 18 Nov, 2025 at 5:32 PM
To add sessions on the Run Leader app, go to My Groups and then select the run you would like to add sessions for. In the header you will see a button that ...
Tue, 18 Nov, 2025 at 5:31 PM
To delete contacts, go to your admin panel via https://clubspark.englandathletics.org/Admin, select your group and then select the Contacts module. Check th...
Tue, 9 Dec, 2025 at 4:47 PM
Users can reset the password for their account via the following link: https://clubspark.englandathletics.org/earunners/Account/ForgottenPassword
Tue, 18 Nov, 2025 at 5:31 PM
If you cannot view runner information on the Run Leader app, please try the following: Make sure that you have installed the latest version of the app -- ...
Tue, 18 Nov, 2025 at 5:30 PM
If you receive an error message with a Cloudflare Ray ID listed when trying to access Clubspark, it is likely that you have a VPN enabled on your device. ...
Mon, 24 Nov, 2025 at 2:47 PM
The following article explains how to merge contacts: https://clubspark.zendesk.com/hc/en-us/articles/360036193792-Merging-Contacts
Mon, 24 Nov, 2025 at 2:49 PM
Deleting a contact will remove the contact from the group's records and anonymise all historical transactions related to this contact. Deleting a contac...
Mon, 1 Dec, 2025 at 9:48 AM
You can change your group's name via the Profile section of the Clubspark admin portal. After you have changed your group's name, you can change...
Mon, 1 Dec, 2025 at 9:59 AM
Search for the club via the lookup feature: https://clubspark.englandathletics.org/EnglandAthletics/Admin/Lookups Select the 'Administrators' t...
Wed, 3 Dec, 2025 at 10:08 AM