England Athletics

FAQ 0

Your myAthletics portal account 5

• How do I sign in if I've forgotten my URN?
• What do I do if I've forgotten my password?
• Why haven't I received my password reset email?
• How do I register to access the myAthletics portal?
• How do I change my password?

Managing your club through the myAthletics portal 6

• How do I access the club management area of the myAthletics portal?
• Why am I not seeing all of the menu options for my club in the portal?
• How do I add a secondary venur to my club's details?
• Why doesn't my membership summary information look right?
• How many club volunteers can have access to the club management area of the myAthletics portal?

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Managing your club members 14

• How do I add a new member to my club?
• How do I manually enter a club member's address?
• How do I search for a club member within my club?
• How do I update a member's roles?
• How do I update a member's information?

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Club Membership Types 8

• How do I set up membership types for my club?
• How do I delete membership types no longer in use by my club?
• How do I edit membership types for my club?
• How do I change the membership type assigned to my club members?
• Why am I not seeing the correct membership types in the drop-down list options when adding/editing a member?

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Communicating with club members 6

• How do I send emails to my club members?
• Can I send emails with attachments to my club members?
• Can I personalise emails to my club members?
• Why are my club members not receiving the club emails?
• Can I choose which email address I email my club members from?

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Payments and Orders 13

• How do I pay the England Athletics club affiliation fee?
• How do I pay the England Athletics registration fees for my members?
• How do I set up my club to accept online membership payments?
• How do I collect online membership payments from my members?
• How do I pay an order online?

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Member Groups 6

• How do I create a group?
• How do I manage my groups?
• How do I remove group members?
• How do I email groups of members?
• How do I export a list of group members?

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My Profile 6

• How do I edit my member profile information?
• How do I change my member profile image?
• How do I check my DBS status?
• How do I change my first claim club?
• How do I apply for an 'other discipline' club?

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Club Welfare 4

• How do I check the licence status and/or qualifications of our club coaches?
• Who can I contact with regards to welfare or DBS queries?
• How do I check the licence status and/or qualifications of club officials?
• How do I track which of our club members have signed up to the UKA & HCAF Codes of Conduct?

Club Standards 14

• What are club Standards?
• Why are club standards a requirement and what does it mean for our clubs?
• Why do we have to complete the club standards checklist before we affiliate?
• Our club doesn't have all the standards in place, does that mean we can't affiliate?
• How does our club complete the club standards checklist?

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Booking a course on Athletics Hub 4

• How do I book a course using a coupon code?
• How do I book a course using a voucher code?
• Why is my voucher code not working?
• How do I book a course for one of my club members?

Refunds & Transfers 2

• How do I request a refund for a course booked through Athletics Hub?
• How do I transfer my booking to another date?

DBS 1

• I already have a DBS, do I need to complete another one to get my licence?

My Athletics Hub account 2

• How do I reset my password on Athletics Hub?
• How do I log in to Athletics Hub?

CIRF Queries 3

• Tier 2 Safeguarding Webinars
• CiRF - Change of course (before course has started)
• CIRF - Change of course (if already started)

General LiRF Queries 8

• Where can I find more information on what the LiRF course involves?
• Where can I find my LiRF online learning modules?
• Do I need to complete the online learning modules before my virtual classroom session?
• Where can I find my Safeguarding and First Aid modules?
• How do I apply for a UK Athletics DBS?

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Remote Practical Activity Queries 6

• What do I need to do for the remote practical activity?
• Do I need to complete the remote practical activity before my virtual classroom session?
• Where can I find a UKA qualified leader/coach to supervise my practical session?
• Do I need to complete consent forms if I have no U18s taking part in my session?
• Where do I upload my LiRF remote practical activity videos?

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DREAMS Platform Queries 4

• When will I receive my DREAMS login details?
• How do I upload my LiRF remote practical activity to DREAMS?
• How do I view my feedback on DREAMS?
• How do I view my Action Plan on DREAMS?

Licence Queries 3

• Can I begin leading before my licence arrives?
• I need proof of my qualification before my licence arrives
• How do I renew my LiRF licence?

Course Information 3

• Course Requests
• Health & Safety and Safeguarding
• Level 1 Licence requirements

Courses 1

• Course Requests

ELIGIBILITY 2

• HIGHER COMPETITION ATHLETES
• FOREIGN ATHLETES