The payment request emails are sent from the portal by our trusted email service provider and our delivery rates are constantly monitored to ensure that we are getting the best service.
If a club member has contacted you to say that they have not received their payment request email you should try the following:
- Ask them to check their spam or junk folder for the email
- Direct them to log in to the myAthletics portal, once they have logged in they can go to their profile page and click on ‘ORDER HISTORY.’ There will be a CTA button next to the order which will direct them to pay online via Stripe
- Ask them to ensure that they have [email protected] added to their ‘Safe sender list’ in their email account
- Check that their email address is listed correctly in the myAthletics portal and that it is the correct email account for your member
- Try resending the payment request from the portal
If you are still experiencing issues with payment request emails not delivering to your members please Contact the England Athletics Membership Engagement team